Faq's

WILL THE PRODUCT BE SIMILAR TO THE ONES SHOWN IN PICTURES?

Yes. If the product is handcrafted there might be slight variations

HOW TO RECOVER A FORGOTTEN PASSWORD?

In case you forget your password, you can click on “Forget Password” in the login section. An email will be sent for a password reset.

HOW DO I CHECK THAT MY ORDER HAS BEEN CONFIRMED?

When you place an order, a confirmation email is sent to you. If you don’t receive an email, you can contact our customer service.

HOW DO I TRACK MY ORDER?

You can click on “order status” in “MY ACCOUNT” section of the website.

WHAT ARE THE PAYMENT METHODS I CAN USE?

We offer the following payment methods:

- Credit/Debit Card
- Bank Transfer
- Western Union

HOW MANY TIMES WILL THE ORDER BE DELIVERED TO ME IN CASE I MISS THE FIRST DELIVERY?

As per company policy, the delivery will be made twice to account for a missed delivery. The parcel will be returned to us upon failure to receive it on the second attempt.

IS IT NECESSARY TO SIGN UP?

By signing up an account with www.rabiazahur.com, you will be able to access and manage your account information easily. This includes:

• Changing your password
• Updating your billing or shipping address
• Checking your order status
• Viewing your complete order history
• Updating your Address

WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?

If the product is out of stock, you won’t be able to order that particular product, as it will be displayed as "Out of stock". Once the product is available, you will be able to order it.